Understand the patient experience beyond satisfaction scores
AI interviews surface the moments that matter most—from diagnosis to discharge—in patients' own words, at scale.
Trusted by
When teams use Persona
Before rolling out a new care protocol or patient communication
When you need to know how patients or medical professionals will actually respond before you commit to a clinical or communications rollout.
When patient satisfaction scores drop without a clear cause
When the CSAT or NPS data signals a problem but doesn't tell you which touchpoint in the care journey is breaking down.
When you need to reach busy medical professionals at scale
When scheduling 1:1 interviews with HCPs is too slow and surveys aren't capturing the clinical nuance your team actually needs.
Built for
Chief Medical Officer
VP of Patient Experience
Head of Clinical Operations
Patient Insights Lead
Head of Care Delivery
Clinical Research Lead
Head of Communications
Product Manager
Founder
What you learn from interviews
Whether patients and HCPs feel heard
The unspoken needs, unmet expectations, and gaps between what care providers intend and what patients actually experience.
What confuses or creates friction in care
The clinical language, process steps, and communication moments that leave patients or professionals uncertain or disengaged.
How they compare care options
The specific factors—cost, convenience, trust, outcomes—that inform how patients and professionals choose between care paths.
What drives adherence and engagement
The behavioral, emotional, and systemic factors that determine whether patients follow through—and what gets in the way.
Our partner's thoughts
Odyssey · Product team
"I'm really glad someone built this. There's so much value in being able to run more research with users — when users are available, without going back and forth with scheduling."
B
Boyu
Product leader · Odyssey
48h
Average time from brief to synthesized insights
6×
Faster than traditional qual research
From brief to insights in 48 hours
Ready to understand
the patient experience
Book a 30-minute demo and we'll show you Persona running a live patient experience interview—in your patients' own words.
Made with love in NYC
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